Cancellation & Refund Policy
We understand that life happens and plans change. Please review our cancellation and refund policy below.
Cancellation Policy
More than 24 hours notice
No cancellation fee. Full refund if prepaid.
Less than 24 hours notice
No cancellation fee. We just ask for as much notice as possible.
No-show
No fee, but repeated no-shows may affect future booking privileges.
How to Cancel or Reschedule
You can cancel or reschedule your appointment through any of these methods:
- Use the link in your confirmation email
- Log in to your account and manage your bookings
- Contact us directly via email or phone
Refund Policy
- Prepaid appointments cancelled at any time will receive a full refund
- There are no cancellation fees
- Refunds are processed back to the original payment method within 5-10 business days
- No refunds for services already rendered
Late Arrivals
Please arrive on time for your appointment. If you are more than 15 minutes late:
- Your appointment may need to be shortened to accommodate other clients
- In some cases, we may need to reschedule your appointment
- Full service price will still apply for shortened appointments due to late arrival
Contact Us
If you have questions about our cancellation or refund policy: